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Shipping, Tracking & Returns

Shipping

Durning this COVID19 lock down we may ship from 2 locations. You will eather have a UA-waybill number or a SKYNET waybill number (0800 number)

Please contact your assigned courier and provide them with relevant UA reference number or collection request number when querying a shipment.

SkyNet -Contact: 011 586 1198

The Courier Guy - Contact: 010 222 2300

Courier It - Contact: 012 548 5056

Dawn Wing - Contact: 012 423 8800

Use the waybill number e-mailed back to you after purchase to track your package. You can simply click on the number in the email to track your delivery. Click HERE for UA reference number, Click HERE for Skynet reference number

Enter your waybill number (eg UA00000000100) or (080000000000) and track the delivery status of your product. 

All orders placed before 10:00 will be process on that same day and collected by the courier later that afternoon. Please allow 3-5 working days for shipping. Please note, if you are not in a central location, there may be a further delay to this time to reach outlying areas.  

Returns 

Due to the perishable nature of our products, we do not accept returns. If you are shipped a defective product, please notify us immediately. Any defective products will be replaced without charge. If the order you receive is incorrect, we will replace the item and refund your return shipping costs.

No other returns or exchanges are accepted. Mrs Milk & Chewbar do not claim responsibility for lost or stolen items that are confirmed as delivered by the courier to the address supplied during the transaction.

We welcome your feedback and will use it to continue to improve our level of customer service, please don’t hesitate to contact us at info@mrsmilk.co.za \ info@chewbar.co.za